Informática Experta Filadiz SL respects your privacy and processes personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD).

Data controller

Informática Experta Filadiz SL (CIF B05675376), Calle Veracruz 15, 14900 Lucena, Córdoba, España. Contact for data matters: support@filadizgames.com.

What data we collect

Account data: name, email address and password (stored only as a secure hash).
Order data: the services you book, your selected options and purchase history.
Communications: messages you send us through the contact form or by email.
Technical data: cookies and similar technologies (see our Cookies Policy).

Payment card details are processed directly by our payment provider; we never see or store your full card number.

Purposes and legal bases

To create and manage your account and provide the service — performance of a contract (Art. 6.1.b GDPR).
To process, schedule and deliver your bookings — performance of a contract.
To respond to your enquiries — our legitimate interest and/or pre-contractual steps (Art. 6.1.f / 6.1.b).
To comply with accounting and tax obligations — legal obligation (Art. 6.1.c).
Analytics and non-essential cookies — your consent (Art. 6.1.a), which you can withdraw at any time.

Who we share data with

We share data only with the processors needed to run the service (for example our hosting provider and payment processor), bound by data-processing agreements, and with public authorities where legally required. We do not sell your personal data. Some providers may process data outside the EEA under appropriate safeguards (such as Standard Contractual Clauses).

Retention

We keep account and order data for as long as your account is active and, thereafter, for the periods required by accounting and tax law. Other data is kept only as long as necessary for the purpose for which it was collected.

Your rights

You have the right to access, rectify, erase, restrict and object to the processing of your data, to data portability, and to withdraw consent at any time. You may exercise these rights by emailing support@filadizgames.com, indicating the right you wish to exercise. You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD, www.aepd.es).

Security

We apply appropriate technical and organisational measures to protect your data, including encryption of traffic and hashing of passwords.

Minors

The service is not directed at children under the age required by applicable law to consent. We do not knowingly collect data from them.

Changes

We may update this policy; the "last updated" date reflects the latest version. Material changes will be communicated through the Website.

Contact: support@filadizgames.com.

Privacy Policy